FAQs

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

Can I change my order?

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through email.

2. Payment

What payment methods do you accept?

You can purchase on our website using a debit or credit card.

You can chose these payment methods at checkout.

Do you offer 3 or 4 times payment option?

We do not accept payment plans at this time. 

3. Shipping

Where do you ship?

We currently ship worldwide.

How long does it take to ship my order? 

Once you have place your order, it will take 1-2 business days for us to process it. We will send an email with a shipment confirmation once your order is processed.

You can find shipping details when choosing for a delivery method before confirming your order. 

Do you offer fast shipping?

We offer fast shipping on a select number of countries.

You can select fast shipping after having entered your delivery location.

What if I'm not home?

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

Will I pay taxes for international shipping?

Deliveries in Europe will have to pay custom taxes.

Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.

For more information, please refer the to website of the delivery partner handling your delivery.

4. Returns

Do you accept returns?

We do accept returns in respect to the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 60 days of delivery
- The return is made within 14 days of the return or exchange request

To ask for a return, please contact our support through email.

Can I exchange an item?

We do not accept exchanges.

In order to exchange, it is best recommended to return the item and place a new order.

Are returns free?

Returns within the US are free. You can refer to the delivery paper within your package to perform organize your return.

Returns from outside of the US are the responsibility of the buyer.

Feel free to contact our support agents through our email for more details.

How long does it take to process a return?

Returns are confirmed within 5-7 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 5 days of our services accepting your return.

5. Other questions

Is there a warranty?

We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return request resulting from a defective item granted they respect the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request

If you have a return request resulting from a defective item please reach out to our support for more information on how to proceed.